9626 W. Grand Ave

Franklin Park, IL 60131

(708) 343-8800

Customer Support

Mon - Fri: 8am - 5pm

Open Saturdays Seasonally

Terms of Service

Last Updated: 6/27/24

Welcome to Blaine Service and Supply! These terms of service (“Terms”) apply to your access and use of the Blaine Service and Supply website (the “Site”), including the purchase of window hardware parts through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site.

1. Acceptance of Terms

By using the Site, you affirm that you are at least 18 years of age and are fully able and competent to enter into and comply with these Terms.

2. Use of the Site

(a) You may use the Site for lawful purposes only. You may not use the Site in any way that could damage, disable, overburden, or impair the Site, or interfere with any other party’s use and enjoyment of the Site.

(b) You are responsible for all activities that occur under your account.

3. Product Information

(a) We strive to ensure that the information on the Site is accurate, complete, and current. However, we cannot guarantee that product descriptions, pricing, and other Site content are error-free.

(b) All prices, descriptions, and availability information are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Orders and Payments

(a) By placing an order through our Site, you agree to purchase the products listed in your order. All orders are subject to our acceptance and availability.

(b) Payments on our website must be made through PayPal, however you can also place a phone order for parts. By using PayPal, you agree to their terms of service and privacy policy.

(c) We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our payment processor.

5. Shipping and Delivery

(a) Shipping and delivery times and costs will be specified at the time of purchase. We are not responsible for any delays caused by shipping carriers or unforeseen circumstances beyond our control.

(b) Title and risk of loss for all products purchased by you pass to you upon our delivery to the shipping carrier.

6. Returns and Refunds

(a) We offer returns for defective or damaged products only. In case of a return, please contact us within 7 days of receiving your order at [email protected].

(b) All returns must include original packaging and receipt or proof of purchase.

7. Photos for Part Identification and In-Home Window Repair Service

(a) You may need to send photos of your window parts for identification purposes or to request in-home window repair services via a web form on the Site.

(b) By submitting photos, you grant Blaine Service and Supply a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such photos throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the photos that you submit to our website for a quote or for identification purposes.

8. Privacy Policy

(a) Blaine Service and Supply is committed to protecting your privacy. Our Privacy Policy describes how we collect, use, and disclose information obtained through the Site.

(b) Regarding photos submitted for part identification and in-home window repair services, we will use your photos solely for the purposes of providing the identification and repair services you requested.

(c) We will not share your photos with third parties except as necessary to provide the services or as required by law.

9. Intellectual Property

All content on the Site, including text, graphics, logos, icons, images, and software, is the property of Blaine Service and Supply or its licensors and is protected by intellectual property laws. Unauthorized use of any content on the Site is strictly prohibited.

10. Limitation of Liability

(a) To the fullest extent permitted by law, Blaine Service and Supply and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use the Site or the purchase of products through the Site.

(b) Blaine Service and Supply’s total liability to you for any damages arising out of or related to these Terms or your use of the Site will not exceed the total amount paid by you to Blaine Service and Supply during the six (6) months immediately preceding the event giving rise to such liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless Blaine Service and Supply and its affiliates, officers, agents, employees, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Site or violation of these Terms.

12. Changes to the Terms

We may revise these Terms from time to time by posting an updated version on the Site. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Site will be governed by and construed in accordance with the laws of Illinois, without regard to its conflict of law principles.

14. Contact Information

If you have any questions about these Terms, please contact us at [email protected] or visit us at 9626 Grand Ave in Franklin Park, Illinois.

By accessing or using Blaine Service and Supply’s Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.